FAQ – Frequently Asked Questions
Frequently Asked Question: What forms of payment do you accept?
- Answer: All major credit cards, Apple Pay, Google Pay, Venmo, PayPal, and PayPal Buy Now Pay Later are all accepted and available at checkout.
Frequently Asked Question: How Does PayPal Buy Now Pay Later Work?
- Answer: Each item that qualifies will have the Buy Now Pay Later icon and payment options displayed. It will also let you know payment terms that the item qualifies for. To use this service you will just need to select it at checkout. To read more about PayPal’s terms you can visit the Learn More button on the product.
Frequently Asked Question: When will my order ship?
- Answer: We offer free USPS Ground Advantage shipping on all orders over $99 as our standard shipping option. Orders under $99 will be charged $11.11 as a flat shipping rate. Orders received prior to 2pm CST will be processed same day to be shipped next day. See table below for full shipping details. To view our full shipping policy, you can visit it here
Frequently Asked Question: How can I get my order faster than the USPS shipping?
- Answer: If you need your items as quickly as possible, we recommend selecting a UPS shipping option at checkout. While we offer a variety of shipping methods, UPS options often provide the fastest and most reliable delivery times. Make sure to check the estimated delivery dates before finalizing your purchase.
Frequently Asked Question: How can I return an item?
- Answer: We hope you are happy with your purchase; however, in the event you are not, or the product is damaged in shipping – we offer a 30-day money back guarantee on regularly priced items and a 14-day money back guarantee on sale priced items. The money back guarantee window begins on the date of purchase. The customer will be responsible for the return shipping of the product but once it is received, the replacement/refund process will begin. Any shaped or chalked cues will be subject to a 20% replacement fee. Refunds from returned or canceled orders will be returned within 7-10 business days and be credited to the original payment method. Please fill out the contact form to initiate the return process!