Privacy Policy

By accessing our website, you are consenting to the collection and use of information in accordance with this policy. We reserve the right to make changes to this Privacy Policy and any such changes shall be effective immediately upon posting on this website, so please check back regularly.

What information do we collect?

When you visit our website, pixels track user activity, which may include information such as which pages you visit and for how long, what you click on, and whether you have visited our website more than once. We may also track your IP address and which browser you are using.

When you provide payment through our website, we collect your name, email, invoice number, and the last four digits of your credit card number.

When you create an account on our website to access the customer portal, we collect your username and password.

When you fill out the “contact us” form on our website, we collect your name, email, phone number, and address.

What is the information used for?

We use the information collected to improve the operation of our website and enhance user experience by maintaining the site, monitoring usage of the site, enabling customers to better interact with the site, and for marketing purposes, including digital advertisements and emails. Additionally, if you opt-in when providing your phone number, you may also receive marking communications from Pool Shark Supply. Although no electronic storage or transmission is entirely secure, to the extent of our ability, we take reasonable steps consistent with industry practices to ensure that all information is handled securely and in accordance with this Privacy Policy. We currently use Wordfence, a WordPress plugin, to protect our website from malware and attacks.

Do any third parties have access to the information?

All payments completed on our website are processed through PayPal, which complies with PCI DSS standards established by the PCI Security Standards Council, and the pixels used to track user activity may share such information with Google, Facebook, and other digital marketing exchange platforms. The use of this information by third parties is governed by their respective Privacy Policies.

We may also use third parties to assist us in analyzing how our website is used and to perform services for our website. Additionally, if our business is acquired or merger with another company, any information collected may be transferred to the new owners.

If you opt-in to receive text message marketing communications from us, we will not share information related to such opt-in with third parties for marketing or promotional purposes.

How long is the information retained?

We retain the information collected for as long as necessary to fulfill the purposes of this Privacy Policy. We will use the information as necessary to comply with legal obligations and applicable laws, as well as to resolve legal disputes and enforce our policies.

What about the information of minors?

We do not knowingly collect the information of anyone who is under the age of majority. By accessing our website, you represent either (1) that you are above the age of majority according to the laws of the place in which you live, or (2) that you are above the age of majority according to the laws of the place in which you live and consent to your minor dependents using our website.

Do you comply with the privacy laws in force in the place where I live?

Depending on where you live, you may be protected by various privacy laws and you may have specific rights with regard to your information, such as accessing, updating, or deleting it. For example, if you live in the European Economic Area, you have rights under the General Data Protection Regulation, and if you live in California, you have rights under the California Consumer Privacy Rights Act. Several other states within the United States have also enacted data privacy laws. We are committed to complying with all privacy laws to the best of our ability. To exercise any rights that you may have under the data privacy laws that apply to you, contact us using the information below.

How can we be contacted?

You can access, update, or delete any of your information that we have collected. If you would like to contact us to inquire about, access, amend, correct, or delete any of your information collected by our website, or if you would like to opt-out of receiving marketing communications of any kind from our website, please reach out to us using one of the following methods:

By email:  sales@poolsharksupply.com

Submit Contact form

By mail: 1501 Technology Parkway; Cedar Falls, Iowa, 50613

By phone: 888-277-4418

Mobile Terms of Service

Pool Shark Supply

Last updated: Feb. 11, 2025

The Pool Shark Supply mobile message service (the “Service”) is operated by Pool Shark Supply (“Pool Shark Supply”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Pool Shark Supply’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Pool Shark Supply through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Pool Shark Supply. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18773761573 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Pool Shark Supply mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18773761573 or email sales@poolsharksupply.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.